Quality Control Specialist
Remote•Philippines•Full-time
About the Job
Betterteam is looking for a detail-oriented Quality Control Specialist to help maintain the quality and accuracy of our job verification process.
In this role, you will review work completed by our Client Verification Specialists to ensure customer accounts and job postings comply with our company policies and job board guidelines. Your goal is to help maintain a high standard of accuracy, consistency, and efficiency while providing constructive feedback that supports continuous improvement.
You will also monitor job distribution across major job boards to verify that approved jobs are published successfully. When issues arise, you'll investigate the cause, identify trends, and work with internal teams to resolve posting or distribution problems.
What You'll Do:
- Review customer accounts and job postings approved by Client Verification Specialists.
- Ensure verification procedures and company policies are followed consistently.
- Perform quality audits and document findings accurately.
- Identify policy violations, process gaps, and areas for improvement.
- Tag and classify quality errors using established QC guidelines.
- Provide clear, objective, and constructive feedback to help improve performance.
- Verify that approved job postings appear on major job boards.
- Investigate missing or delayed job postings and identify potential causes.
- Monitor job distribution and escalate technical or posting issues when necessary.
- Track quality trends and report recurring issues to management.
- Work closely with Client Verification Specialists, Customer Support, Product, and Engineering teams to improve processes.
- Maintain productivity and quality goals while meeting turnaround times.
What We Offer:
- Competitive salary based on experience and performance.
- Regular salary reviews based on individual contribution and performance.
- Internet allowance and other non-taxable benefits totaling ₱5,500+ per month.
- Full healthcare insurance (HMO).
- Night differential pay.
- Paid holidays.
- Vacation and Sick Leave credits.
- 13th-month pay and all government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and withholding tax).
- Opportunities for career growth and promotion as part of our growing team.
Available Shifts:
We provide 24/7/365 support, with shifts available across all days and times.
You may indicate your preferred shift during the hiring process. While we offer flexible scheduling, most of our hiring needs are currently for night shifts.
What We're Looking For:
We're looking for someone who is:
- Exceptionally detail-oriented with a passion for accuracy.
- Able to interpret and consistently apply policies and procedures.
- Analytical and comfortable investigating issues to determine root causes.
- Organized and able to manage multiple priorities.
- Comfortable making objective decisions based on established guidelines.
- An excellent written and verbal communicator.
- Able to provide professional, constructive feedback.
- Comfortable working independently while collaborating with cross-functional teams.
Preferred Qualifications:
- Experience in Quality Assurance, Quality Control, Compliance, Auditing, or Process Improvement.
- Previous BPO or back-office support experience.
- Experience reviewing work against quality standards.
- Familiarity with job boards such as Indeed, LinkedIn, or ZipRecruiter is an advantage.
- Experience using Zendesk, Intercom, Google Workspace, or similar platforms.
- Strong troubleshooting and problem-solving skills.
- Experience working with documentation, reports, or performance metrics is a plus.
- Senior High School graduates, college undergraduates, and college graduates are all welcome to apply.
Technical Requirements:
To work from home successfully, you'll need:
- A Windows PC or laptop with at least 8 GB RAM capable of running multiple browser tabs and applications simultaneously.
- A stable internet connection with a minimum speed of 10 Mbps.
- A USB headset with a clear microphone.
- A quiet workspace with a reliable electricity supply.
Our Hiring Process:
Our recruitment process is fully remote and includes the following steps:
- Submit your application and resume.
- Complete our screening questionnaire.
- Participate in phone interviews.
- Receive a job offer if successful.
All stages of the recruitment process can be completed from the comfort of your home.
About Betterteam
Betterteam is hiring software for growing businesses - the restaurants, clinics, agencies, trades, and family-run companies that need great people but don't have time for complicated tools. Employers post a job once, and we distribute it to more than 100 job boards, including Indeed, ZipRecruiter, and LinkedIn. Every applicant lands in one clean dashboard where teams can review, rate, and hire together. No per-user fees. No bloated features. No IT department required.
We launched in 2016 with a simple belief: powerful hiring tools shouldn't be reserved for big corporations with big budgets. A decade later, more than 100,000 businesses have trusted Betterteam to build their teams - posting over a million jobs and reaching more than 40 million candidates along the way. Our free HR guides now draw over 30 million readers a year, making Betterteam one of the most visited HR resources in the world.
We launched in 2016 with a simple belief: powerful hiring tools shouldn't be reserved for big corporations with big budgets. A decade later, more than 100,000 businesses have trusted Betterteam to build their teams - posting over a million jobs and reaching more than 40 million candidates along the way. Our free HR guides now draw over 30 million readers a year, making Betterteam one of the most visited HR resources in the world.
We got here by staying focused on the customer we started with: the busy owner or manager wearing five hats who just needs hiring to work.