Customer Support Specialist
Remote•Philippines•Full-time
About the Job
Betterteam is looking for a Customer Support Specialist to provide exceptional support to our clients through phone, email, and chat.
In this role, you'll help customers resolve questions and issues related to their Betterteam accounts, job postings, subscriptions, and billing. You'll primarily handle inbound customer inquiries while also making outbound calls to follow up on open cases, complete account verification, and ensure customer concerns are resolved promptly.
You'll work closely with our Client Verification, Quality Control, Sales, and Product teams to deliver an outstanding customer experience and help employers get the most out of Betterteam.
What You'll Do:
- Handle inbound phone calls from customers regarding their Betterteam accounts, job postings, billing, and general inquiries.
- Make outbound calls to follow up on support cases, resolve customer concerns, and provide account updates.
- Perform phone verification for new customer accounts when required.
- Respond to customer inquiries via email in a professional and timely manner.
- Serve as backup support for live chat during periods of high volume.
- Troubleshoot account and job posting issues while providing accurate information and solutions.
- Escalate complex customer concerns to the appropriate internal teams when necessary.
- Maintain detailed and accurate records of customer interactions in our support systems.
- Follow established support procedures while consistently meeting quality and productivity standards.
- Collaborate with the Client Verification, Quality Control, Product, and Engineering teams to resolve customer issues and improve the overall customer experience.
- Identify recurring customer concerns and provide feedback that helps improve our products, processes, and support documentation.
What We Offer:
- Competitive salary based on experience and performance.
- Regular salary reviews based on individual contribution and performance.
- Internet allowance and other non-taxable benefits totaling ₱5,500+ per month.
- Full healthcare insurance (HMO).
- Night differential pay.
- Paid holidays.
- Vacation and Sick Leave credits.
- 13th-month pay and all government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and withholding tax).
- Opportunities for career growth and promotion as part of our growing team.
Available Shift:
- Night Shift starting 10PM.
What We're Looking For:
We're looking for someone who is:
- Passionate about delivering outstanding customer service.
- An excellent communicator with strong spoken and written English skills.
- Comfortable handling both inbound and outbound phone calls.
- Confident assisting customers through phone, email, and live chat.
- A strong problem solver who enjoys helping customers find solutions.
- Able to remain calm, professional, and empathetic when handling challenging situations.
- Organized and able to manage multiple customer conversations simultaneously.
- Comfortable learning new software and web-based applications.
- Able to work independently while collaborating effectively with a remote team.
Preferred Qualifications:
- Previous experience in a customer service or technical support role.
- Experience handling inbound and outbound calls in a BPO or customer support environment.
- Experience providing email and live chat support.
- Experience using Zendesk, Intercom, Google Workspace, or similar customer support platforms.
- Strong troubleshooting and problem-solving skills.
- Experience supporting SaaS or online software products is an advantage.
- Familiarity with online recruiting or job board platforms is a plus.
Senior High School graduates, college undergraduates, and college graduates are all welcome to apply.
Technical Requirements:
To work from home successfully, you'll need:
- A Windows PC or laptop with at least 8 GB RAM capable of running multiple browser tabs and applications simultaneously.
- A stable internet connection with a minimum speed of 10 Mbps.
- A USB headset with a clear microphone.
- A quiet workspace with a reliable electricity supply.
Our Hiring Process:
Our recruitment process is fully remote and includes the following steps:
- Submit your application and resume.
- Complete our screening questionnaire.
- Participate in phone interviews.
- Receive a job offer if successful.
All stages of the recruitment process can be completed from the comfort of your home.
About Betterteam
Betterteam is hiring software for growing businesses - the restaurants, clinics, agencies, trades, and family-run companies that need great people but don't have time for complicated tools. Employers post a job once, and we distribute it to more than 100 job boards, including Indeed, ZipRecruiter, and LinkedIn. Every applicant lands in one clean dashboard where teams can review, rate, and hire together. No per-user fees. No bloated features. No IT department required.
We launched in 2016 with a simple belief: powerful hiring tools shouldn't be reserved for big corporations with big budgets. A decade later, more than 100,000 businesses have trusted Betterteam to build their teams - posting over a million jobs and reaching more than 40 million candidates along the way. Our free HR guides now draw over 30 million readers a year, making Betterteam one of the most visited HR resources in the world.
We launched in 2016 with a simple belief: powerful hiring tools shouldn't be reserved for big corporations with big budgets. A decade later, more than 100,000 businesses have trusted Betterteam to build their teams - posting over a million jobs and reaching more than 40 million candidates along the way. Our free HR guides now draw over 30 million readers a year, making Betterteam one of the most visited HR resources in the world.
We got here by staying focused on the customer we started with: the busy owner or manager wearing five hats who just needs hiring to work.