Client Verification Specialist
Remote•Philippines•Full-time
About the Job
Betterteam is looking for a detail-oriented New Client Verification Specialist to help maintain the integrity of our platform. In this role, you'll verify new customer accounts, review job postings, and ensure they comply with our quality and compliance standards before they are published.
We have a well-established verification process, and you'll be expected to follow each step carefully to ensure consistency and compliance. Most client communication is handled through email using pre-approved templates, although you may occasionally need to make outbound phone calls to verify account information or request clarification.
What You'll Do:
- Verify new customer accounts using our established verification process.
- Review and proofread job postings to ensure they meet company and job board guidelines.
- Identify inconsistencies and gather additional information when needed.
- Communicate with clients via email using standardized templates.
- Endorse accounts to Customer Support for phone verification.
- Document verification results accurately in our internal systems.
- Escalate suspicious or non-compliant accounts when appropriate.
- Maintain a high level of accuracy while working efficiently.
What We Offer:
- Competitive salary based on experience and performance.
- Regular salary reviews based on individual contribution and performance.
- Internet allowance and other non-taxable benefits totaling ₱5,500+ per month.
- Full healthcare insurance (HMO).
- Night differential pay.
- Paid holidays.
- Vacation and Sick Leave credits.
- 13th-month pay and all government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and withholding tax).
- Opportunities for career growth and promotion as part of our growing team.
Available Shifts:
- We provide 24/7/365 support, with shifts available across all days and times.
- You may indicate your preferred shift during the hiring process. While we offer flexible scheduling, most of our hiring needs are currently for night shifts.
What We're Looking For:
We're looking for someone who is:
- Highly detail-oriented and able to follow processes consistently.
- Comfortable researching information online and finding answers quickly.
- An excellent communicator with strong written English skills.
- Confident in communicating with customers by email.
- Able to work independently and manage multiple tasks simultaneously.
- Comfortable using web-based applications and modern technology.
- A fast and accurate typist.
Preferred Qualifications:
- Familiarity with IP addresses and web domains.
- Experience using Zendesk, Intercom, Google Workspace, or similar tools.
- Previous BPO or back-office support experience.
- Experience in customer verification, quality assurance, or administrative support is an advantage.
- Senior High School graduates, college undergraduates, and college graduates are all welcome to apply.
Technical Requirements:
To work from home successfully, you'll need:
- A Windows PC or laptop with at least 8 GB RAM capable of running multiple browser tabs and applications simultaneously.
- A stable internet connection with a minimum speed of 10 Mbps.
- A USB headset with a clear microphone.
- A quiet workspace with a reliable electricity supply.
Our Hiring Process:
Our recruitment process is fully remote and includes the following steps:
- Submit your application and resume.
- Complete our screening questionnaire.
- Participate in phone interviews.
- Receive a job offer if successful.
All stages of the recruitment process can be completed from the comfort of your home.
About Betterteam
Betterteam is hiring software for growing businesses - the restaurants, clinics, agencies, trades, and family-run companies that need great people but don't have time for complicated tools. Employers post a job once, and we distribute it to more than 100 job boards, including Indeed, ZipRecruiter, and LinkedIn. Every applicant lands in one clean dashboard where teams can review, rate, and hire together. No per-user fees. No bloated features. No IT department required.
We launched in 2016 with a simple belief: powerful hiring tools shouldn't be reserved for big corporations with big budgets. A decade later, more than 100,000 businesses have trusted Betterteam to build their teams - posting over a million jobs and reaching more than 40 million candidates along the way. Our free HR guides now draw over 30 million readers a year, making Betterteam one of the most visited HR resources in the world.
We launched in 2016 with a simple belief: powerful hiring tools shouldn't be reserved for big corporations with big budgets. A decade later, more than 100,000 businesses have trusted Betterteam to build their teams - posting over a million jobs and reaching more than 40 million candidates along the way. Our free HR guides now draw over 30 million readers a year, making Betterteam one of the most visited HR resources in the world.
We got here by staying focused on the customer we started with: the busy owner or manager wearing five hats who just needs hiring to work.